💸Refund Policy
At Fluentrise, we want every customer to purchase with confidence.
If you’re genuinely not satisfied with an eligible product, we’ll review your refund request according to the policy below.
Our goal is to be fair to both our customers and our creators.
1. Courses
We believe you should have enough time to evaluate a course before deciding whether it’s right for you.
Eligible for Refund
You may request a refund if:
- The request is made within 7 calendar days of purchase.
- You have completed less than 20% of the course content at the time of the request.
If both conditions are met, we’ll review your request and process the refund if it complies with this policy.
Refund Not Available
Refunds will generally not be provided if:
- More than 20% of the course has been accessed or completed. (Course progress is calculated based on the percentage of course lessons or modules accessed through the Fluentrise platform.)
- The refund request is submitted after 7 calendar days from the date of purchase.
- The course was purchased through fraud or unauthorized payment methods.
- The course has been substantially consumed and the refund request is inconsistent with this policy.
2. Communities
Observer Community and Student Community are subscription-based services.
You may cancel your subscription at any time.
Cancellation prevents future billing.
Payments already made for the current billing period are generally non-refundable unless required by applicable law or approved by Fluentrise under exceptional circumstances.
If a free trial is offered, you may cancel before the trial ends to avoid future charges.
3. Starter PDFs
Due to the instant delivery of digital files, Starter PDFs are generally non-refundable once access or download has been provided.
If you experience:
- File corruption,
- Missing content,
- Delivery issues,
- Incorrect product delivery,
please contact Fluentrise Support and we’ll resolve the issue or provide an appropriate replacement.
4. Creator Partnership Services
Course Layout / Blueprint Service
You may request a refund within 24 hours of purchase, provided work has not started.
To ensure fairness, Fluentrise normally begins work after the 24-hour refund window has ended.
If you request that work begins before the 24-hour period has expired, your refund eligibility ends once work starts.
Because this service involves personalized work created specifically for your project, refunds are generally not available after work has begun.
If Fluentrise is unable to deliver the agreed service due to reasons within our control, an appropriate refund may be provided.
5. Future Marketplace
The Fluentrise Marketplace is currently under development.
A separate Marketplace Refund Policy will be published before the Marketplace launches.
6. How to Request a Refund
To request a refund, contact Fluentrise through our official support channel and include:
- Full Name
- Order or Invoice Number
- Product Purchased
- Date of Purchase
- Reason for Refund Request
Providing complete information helps us process your request more quickly.
7. Refund Review Process
Every refund request is reviewed individually.
We may verify:
- Purchase records.
- Product usage.
- Course progress.
- Delivery status.
- Applicable eligibility under this policy.
Additional information may be requested if needed.
8. Refund Processing Time
If your refund is approved:
- The refund will be initiated within 7 business days of approval.
The time taken for the refunded amount to appear in your account depends on your bank or payment provider.
9. Payment Method
Approved refunds will normally be issued to the original payment method used during purchase.
10. Exceptional Circumstances
Fluentrise may approve refunds outside this policy in exceptional situations, including:
- Duplicate payments.
- Technical issues caused by Fluentrise.
- Incorrect billing.
- Products that cannot be delivered due to circumstances within Fluentrise’s control.
Such decisions are made at Fluentrise’s discretion and do not create an obligation to approve similar requests in the future.
11. Fraud Prevention
Fluentrise reserves the right to decline refund requests involving:
- Fraudulent activity.
- Abuse of the refund policy.
- Repeated refund misuse.
- Unauthorized payment methods.
12. Policy Updates
This Refund Policy may be updated from time to time.
The version published on the Fluentrise website at the time of your purchase will generally apply to that purchase unless otherwise required by law.
Contact
For refund-related questions, please contact us through our official support channels available on the Fluentrise website.
Quick Refund Summary
For your convenience, here’s a simple overview of our refund policy. This summary is provided for easy reference only. Please refer to the full Refund Policy above for complete terms and conditions.
| Product / Service | Refund Eligibility |
|---|---|
| Courses | Refund available within 7 days, provided less than 20% of the course has been accessed and completed. |
| Observer & Student Communities | Cancel anytime. Cancellation stops future billing. Payments already made for the current billing period are generally non-refundable. |
| Starter PDFs | Generally non-refundable after delivery, except where there is a delivery or technical issue caused by Fluentrise. |
| Course Layout / Blueprint Service | Refund available within 24 hours of purchase, unless you request immediate work to begin. Once work starts, refunds are generally unavailable. |
| Future PDF Build Service | Planned policy: 24-hour cancellation window before work begins. |
| Future Video Build Service | Planned policy: 24-hour cancellation window before work begins. |